Privacy Policy
Effective Date: 5/9/2024
E2E Technology Solutions, Inc. (“we,” “our,” or “us”) is committed to protecting the privacy and security of our clients’ information. This Privacy Policy outlines how we collect, use, disclose, and safeguard information when providing our services, including Managed Service Provider (MSP) services, security solutions, and low-voltage systems such as cameras, access controls, and fire alarms.
1. Information We Collect
We may collect and process the following categories of information:
a. Personal Information
- Full name, contact details (phone number, email address, business address)
- User account credentials for services we manage
- Billing and payment information
b. Technical Information
- IP addresses, device information, and software configurations
- System usage, network logs, and hardware data collected through our MSP services
- Monitoring and event logs from security systems (e.g., cameras, fire alarms, access controls)
c. Business Information
- Data related to your organization, such as network architecture, assets, and IT systems for MSP solutions
- Security-related details, including footage, access logs, or alarm reports
d. Other Information
- Communication records (emails, support requests, or phone calls) related to our services
2. How We Use Your Information
We use collected information to:
- Provide, manage, and improve our MSP services, including IT monitoring, management, and support
- Install, monitor, and service low-voltage systems, including cameras, access controls, and fire alarms
- Respond to inquiries, support tickets, and troubleshooting requests
- Ensure the security and integrity of your systems and infrastructure
- Process payments, invoices, and contracts
- Comply with legal obligations and respond to law enforcement requests
3. Phone and Text Communications
By providing your contact information, you consent to receive phone calls and text messages (SMS) related to:
- Service updates, installations, and troubleshooting notifications
- Appointment scheduling and reminders
- Customer support communications
- Emergency alerts or system monitoring notifications
SMS opt-in or phone numbers for the purpose of SMS are not being shared with any third party and affiliate company for marketing purposes.
Messaging frequency may vary.
Message and data rates may apply.
Opting in is done by simply texting an E2E number,
To opt out at any time, text STOP.
For assistance, text HELP or visit our website at e2etechus.com.
Visit https://e2etechus.com/privacy-policy/ for privacy policy and https://e2etechus.com/privacy-policy/ for Terms of Service.
4. Sharing and Disclosure of Information
We do not sell or rent your personal information. However, we may share information under the following circumstances:
- Service Providers: We may share information with third-party vendors who assist us in delivering MSP, security, or low-voltage solutions (e.g., cloud providers, monitoring software vendors, or hardware manufacturers).
- Legal Obligations: We may disclose information to comply with applicable laws, regulations, or legal proceedings.
- Business Transfers: In the event of a merger, acquisition, or sale, your information may be transferred as part of the business.
5. Data Security
We implement robust security measures to protect your data, including:
- Encryption of sensitive data during transmission and storage
- Restricted access controls to ensure only authorized personnel can access data
- Regular audits, penetration tests, and security monitoring for MSP systems
- Physical and technical safeguards for security equipment (cameras, access controls, fire alarms)
6. Retention of Data
We retain your data only for as long as necessary to:
- Fulfill service agreements and contracts
- Comply with legal, regulatory, or audit requirements
- Maintain security-related data for dispute resolution or investigations
7. Your Privacy Rights
Depending on your jurisdiction, you may have the following rights:
- Access, correct, or delete your personal information
- Restrict or object to the processing of your data
- Request a copy of data in a portable format
- Withdraw consent for specific data processing activities
To exercise these rights, please contact us at allen.bice@e2etechus.com.
8. Cookies and Tracking Technologies
For clients using web portals or software solutions under our MSP services, we may use cookies or tracking tools to enhance the user experience. These may collect usage data such as login times, system preferences, and activity logs.
9. Third-Party Links
Our services may include links to third-party websites, software, or services. We are not responsible for their privacy practices and encourage you to review their policies.
10. Policy Updates
We reserve the right to update this Privacy Policy to reflect changes in our services, legal requirements, or best practices. Any updates will be posted on our website, and significant changes will be communicated to clients.
11. Contact Us
If you have any questions or concerns about this Privacy Policy or how we handle your information, please contact us:
E2E Technology Solutions, Inc.
1720 Mars Hill Rd. Suite 124-386,
Acworth, GA 30101
Phone: 404.806.4480
Email: allen.bice@e2etechus.com
By engaging with our services, you agree to the terms outlined in this Privacy Policy.
SMS Terms and Conditions
1. SMS Consent Communication:
The information (Phone Numbers) obtained as part of the SMS consent process will not be shared with third parties for marketing purposes.
2. Types of SMS Communications:
If you have consented to receive text messages from E2E Technology Solutions, you may receive messages related to the following (provide specific examples):
- Appointment reminders
- Follow-up messages
- Billing inquiries
- Promotions or offers (if applicable)
Example: “Hello, this is a friendly reminder of your upcoming service appointment at [Location] on [Date] at [Time]. Reply STOP to opt out of SMS messaging at any time.”
3. Message Frequency:
Message frequency may vary depending on the type of communication. For example, you may receive up to [2] SMS messages per week related to your [appointments/billing, etc.].
Example: “Message frequency may vary. You may receive up to 2 SMS messages per week regarding your appointments or account status.”
4. Potential Fees for SMS Messaging:
Please note that standard message and data rates may apply, depending on your carrier’s pricing plan. These fees may vary if the message is sent domestically or internationally.
5. Opt-In Method:
You may opt-in to receive SMS messages from E2E Technology Solutions in the following ways:
- Verbally, during a conversation
- When customers message us first
6. Opt-Out Method:
You can opt out of receiving SMS messages at any time. To do so, simply reply “STOP” to any SMS message you receive. Alternatively, you can contact us directly to request removal from our messaging list.
7. Help:
If you are experiencing any issues, you can reply with the keyword HELP. Or you can get help directly from us by calling 404.567.5417
Additional Options:
If you do not wish to receive SMS messages, you can choose not to check the SMS consent box on our forms.
8. Standard Messaging Disclosures:
- Message and data rates may apply.
- You can opt-out at any time by texting “STOP.”
- For assistance, text “HELP” or call 404.567.5417
- Message frequency may vary